Ramboll

Yellow Method gave us both the data and the process to get engaged in major design projects at an earlier stage. Our customer satisfaction moved from below to above the company average within a year.

Mikko Poutanen, Director, Ramboll

Map

Ramboll is a global engineering consultancy. Its landscape architects joined major projects after the defining decisions had been made. Leadership saw the effect on designs and client relationships, but not the root cause. Yellow Method diagnosed the teams involved.

Understand

The diagnostic revealed that little time was set aside for developing ideas, efficiency was consistently chosen over exploration, and rigid routines made new approaches hard to try.

Act

Three themes were identified, each with a named owner: confidence to put ideas forward, deliberate space for thinking early in projects, and closer collaboration across disciplines and with clients. They were run inside existing projects for real-life impact.

Track

In an annual customer satisfaction survey, clients rated the teams as more forward-thinking and confident. Within a year the teams had moved from below to above the company average on customer satisfaction. Since then, more teams have adopted Yellow Method.